Thanks to Adr for reminding me about the online discussion started to today. For some reason I thought the first session was to take place tomorrow.
I have to say it was done in a funny way, using email with everyone posting replies to the question. Not the right way to do it, let alone effective way. From the beginning I hated it. It's not even forum tool. You will be lost half way through the discussion not knowing where it began and where it progresses to. Apparently there is proper tool for such a discussion, including voice feature available and we can use it for our third session on Wednesday. It puzzles me why this was not used today.
The topic discussed revolved around organisational performance and critique of balance scorecard (BSC). I had a few ideas in mind having seen BSC used in my organisation and had met with the person responsible in rolling it out and managing it this afternoon. The key question I posed was if the BSC was created based in cascaded objectives coming top down. The answer to this was Yes, indeed the case. Corporate sent a challenge letter to Sector, and Sector down to business. Based on this, KPIs were chosen to be the basis of the BSC covering four areas namely processes, finance, people, and ... I don't remember the fourth. The use of the BSC is no more than to provide a quick, simple way of monitoring mainly key operational areas. This can be used to be proactively anticipate and handle issues in projects or organisation.
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